Terms of Use & Privacy Policy

Data Privacy Notice (Singapore)

This Data Privacy Notice is applicable to APAX Medical Pte. Ltd. (“APAX Medical”, “our”, “we” or “us”).

Your privacy is important to us. We are committed to handling your Personal Data under our control with care.

This Data Privacy Notice serves to inform you of our practices on Personal Data management. You should read this Data Privacy Notice to know and understand the purposes for which we collect, use, process and disclose your Personal Data. It supplements any other consents which you may have previously provided to us in respect of your Personal Data.

We may update this Data Privacy Notice from time to time. Any changes will become effective once we post the updated Data Privacy Notice on our website. You are advised to review this Data Privacy Notice periodically. Your continued interaction with us or use of our services following any updates shall constitute your acceptance of such changes.

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1. Personal Data

1.1 In this Data Privacy Notice, “Personal Data” refers to any data, whether true or not, about an individual who can be identified:
(a) from that data; or
(b) from that data and other information to which APAX Medical has or is likely to have access, including data in our records as may be updated from time to time.

1.2 Examples of Personal Data which you may provide to us (depending on the nature of your interaction with us) include your name, NRIC, passport or other identification number, contact details, mailing address, email address, images, and health-related information such as medical history, diagnoses, and treatment records.

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2. Collection of Personal Data

2.1 We may collect Personal Data in the following ways:

a. when you submit enquiry, registration or appointment forms;
b. when you receive medical consultation, treatment or related services from us;
c. when you communicate with us via telephone calls (which may be recorded), emails, messaging platforms, or in person;
d. when you interact with our website, social media platforms or digital services;
e. when you request follow-up, reminders or marketing communications;
f. when photographs, videos or CCTV recordings are taken within our premises;
g. when you submit employment or vendor-related information; and/or
h. when you provide Personal Data to us for any other legitimate purpose.

2.2 If you provide us with Personal Data relating to a third party, you confirm that you have obtained the necessary consent to do so.

2.3 You are responsible for ensuring that all Personal Data provided to us is accurate and complete.

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3. Purposes for the Collection, Use, Processing and Disclosure of Personal Data

We may collect, use and disclose your Personal Data for purposes including but not limited to:

a. Patients and Customers

• providing medical consultation, diagnosis, treatment and follow-up care;
• appointment scheduling, reminders and administrative support;
• billing, payments and insurance-related processing;
• maintaining medical records in accordance with regulatory requirements;
• communicating test results and treatment information;
• responding to enquiries, feedback or complaints;
• compliance with legal, regulatory and professional obligations.

b. Marketing and Communications (where consent is provided)

• sharing clinic updates, health-related information, promotions or events;
• conducting surveys and service improvement initiatives.

c. Employees, Vendors and Job Applicants

• recruitment, onboarding and employment administration;
• vendor management and business operations;
• regulatory, audit and compliance purposes.

Where required under the Personal Data Protection Act 2012 (“PDPA”), consent will be obtained before processing your Personal Data.

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4. Disclosure of Personal Data

4.1 We may disclose your Personal Data to:

• healthcare professionals, laboratories, hospitals or insurers involved in your care;
• service providers who support our operations (e.g. IT, billing, marketing);
• professional advisers such as auditors and lawyers;
• regulatory authorities where required by law.

4.2 We take reasonable steps to protect your Personal Data against unauthorised access, use or disclosure.

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5. Retention of Personal Data

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws, regulations and professional guidelines.

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6. Cookies and Website Technologies

Our website may use cookies and similar technologies to enhance user experience, analyse site usage and improve performance. You may manage cookie preferences via your browser settings.

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7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites.

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8. Incompetent Patients

For patients who are minors or legally incapable, consent may be obtained from a parent or legal guardian in accordance with applicable laws.

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9. Accuracy of Information

You are responsible for ensuring that the Personal Data you provide is accurate and up to date.

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10. Transfer of Personal Data Outside Singapore

Where necessary, your Personal Data may be transferred outside Singapore, subject to appropriate safeguards in compliance with the PDPA.

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11. Failure to Provide Personal Data

If you do not provide required Personal Data, we may be unable to provide certain services or treatments.

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12. Contacting Us – Withdrawal of Consent, Access and Correction

If you wish to:

• withdraw consent;
• access or correct your Personal Data;
• raise queries or complaints regarding data protection,

please contact us at:

Email: jessicachoo@apaxmedical.com

We may require verification before processing your request and may take up to 21 calendar days to respond.

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13. Governing Law

This Data Privacy Notice is governed by the laws of Singapore.